Support Services

Pricing

Wholesale Pricing & Pay as you go from the Start

  • Support Pack 3

    PURCHASE

    300,00 $
    per 3h

    • Online support by email and chat
    • 6am – 12am EST during business days
    • Access to supported releases
    • Access to knowledge base
    • Get all bug fixes
    • Get all maintenance updates
    • Specific engineer assignation
  • Support Pack 6

    PURCHASE

    600,00 $
    per 6h

    • Online support by email and chat
    • 6am – 12am EST during business days
    • Access to supported releases
    • Access to knowledge base
    • Get all bug fixes
    • Get all maintenance updates
    • Specific engineer assignation
  • Support Pack 9

    PURCHASE

    900,00 $
    per 9h

    • Online support by email and chat
    • 6am – 12am EST during business days
    • Access to supported releases
    • Access to knowledge base
    • Get all bug fixes
    • Get all maintenance updates
    • Specific engineer assignation

Help Center

Expertise and Documentation when you need it

Guarantee Response

Guaranteed response times
rely on an inquiry's priority level.

Dedicated Engineer

A dedicated Technical Account Manager
that knows your setup and history

Phone, Email, Chat

Contact our support team via phone, email
or chat anytime, any day for urgent help.

Knowledge Base

We provide specific Online Documentation,
Wiki, Blog and Release updates

Our Technical Support is committed to supporting all our cloud solutions and provide professional assistance.

Frequently Asked Questions

Have a Question? Start your search here

What are Support business hours?

Our business hours cover Monday through Friday, 6:00 AM EST to 12:00 AM EST, excluding major US holidays. Please contact our Sales for specific support packs.

Is there any Support ticket priority levels?

Yes, our Support team uses the following definitions for a ticket's Priority Levels (1 Low, 2 Medium, 3 High) according to specific severity and impact.

How can I receive support for the offering?

All our Plan have access to complimentary Support Packs and Professional Services.

What should I do when I find a bug?

You can find a list of known and reported issues and talk to support at support@ivrpowers.com.

How dedicated is my platform?

Your CPaaS is only for you. You can get your own root user and administrate the system.

Any more questions?
Our team will love to provide answers.