Quickly add communication channels to your contact center and business
to expand the scope of your customer services.
Carrier-grade IVR, with exceptional performance, scalability, reliability and multi-tenancy.
Its architecture can process hundred of simultaneous calls per server.
Video Gateways for advanced Real-time Communications on existing IP Contact Centers.
Multi-channel coverage with Web Browsers, Mobile devices and IoT devices.
Turnkey offers flexibility and deliver significant savings to your business.
These services can be standalone or used in combination to improve your processes.
We run major Cloud Computing Services
Amazon Web Services
Our cloud-based services are designed for enterprises seeking real-time communications servers without the capital resource investment. It gives enterprises access to one of most reliable and most secure Smart IVR or Video RTC platforms. With Voice & Video call processing infrastructure distributed across geographically our redundant cloud data centers
Save time and money for your Business
Simple usage-based pricing means
you never get locked…
No per minute fees, connect your own Trunks, DDI, SIP extensions…
Talk with our Sales for deeper
discounts when you commit to usage.
All our platforms are designed with
Open Standard interfaces & technologies…
Connect most advanced Speech API for TTS, ASR, NLP cloud services…
We understand that
no software works without support…
Transform your Contact Center
Leading Industry-Solutions rely on our Powers
Created for a seamlessly integration, Interactive Powers solutions offers API Framework designed to connect external Business Systems or Call Center technologies. This Omnichannel approach allows agents to keep working on a single platform while they are interacting with all your customers.
Frequently Asked Questions
Have a Question? Start your search here
In telephony, Interactive Voice Response (IVR) is a phone technology that allows a computer to detect voice and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. Powered by VoiceXML standard language, IVR systems scale well to handle large call volumes.
Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency. In this context, the term “real-time” is synonymous with “live”. It generally refers to peer-to-peer communications, not broadcast or multicast. In RTC, there is always a direct path between the source and the destination.
Turnkey solutions offers flexibility and delivers significant savings to the business or service provider. These IVR or RTC ready-to-run products can be standalone or used in combination to provide an end to end services.
Before you decide on a plan, you need to decide on a hosting company. While some companies bill minutes or outsource their technical support, we’re proud to own and manage our servers, as well as our software, security and expert support.
If you are not IVR or RTC expert, you can get specific support with our team. Your system will be ready to run in less than 24-48h to start your project.
Your CPaaS is only for you. You can get your own root user and administrate the system.
You can use CPaaS in multiple regions by purchasing server resources separately. Currently we have two main areas: America CPaaS and Europe CPaaS.
All our platforms include inside sample demo scripts for IVR and specific use cases for RTC.